Signius offers several contact center environment options. Choose the one that best fits your requirements.


Shared Agent Environment
Reduce your costs by sharing agents with our other clients. Concerned about your competition? Tell us the names of these firms and we'll make sure that the same agents assigned to your calls don't take or make theirs. 

Dedicated Agent Environment
Provide optimum customer or employee care and service by having agents assigned only to your account. We hire, train and manage agents to ensure your account is handled at the highest level. Most of our dedicated agent accounts also include a dedicated program manager to provide feedback and communicate any changes or adjustments to your account.

Blended Environment
Receive the best of both worlds. Utilize dedicated account agents during your peak call hours and shared agents during off-peak periods.

Inbound/Outbound Environment
Want to receive the most out of your dedicated agent program? Have your inbound agents make outbound customer care or acquisition calls during slack periods. We will specially screen assigned staff for outbound sales skills.