Outbound Telemarketing Pushes AnswerNet Up Top 50 List
Princeton, NJ, March 29- Propelled by strong outbound telemarketing demand, The AnswerNet Network www.answernet.com , a leading contact center outsourcer, has climbed up Customer Inter@actions Solutions magazine’s exclusive “Top 50 Teleservices Agencies” list. AnswerNet reached the 39th spot in the global rankings, from 44th in 2005, thanks to a jump in its domestic outbound standings to 26th place from 32nd. AnswerNet’s inbound rank stood steady at 31st. This is the fourth straight year that AnswerNet has made the Top 50. The AnswerNet Network has over 50 contact centers located across the US and Canada. A strong push into the outbound teleservices market in 2005 created the momentum. The AnswerNet Network acquired Custom Telemarketing Services, including the exclusive rights to www.telemarketing.com. Under AnswerNet’s management, Telemarketing.com has become a leading web destination for companies looking for telemarketing services. AnswerNet also created a separate outbound group, led by former Unicall president Ben Harris. AnswerNet purchased Unicall (now AnswerNet Fairlawn), a leading outbound outsourcer, in early 2006; its results are not counted in this year’s Top 50 standings. The Top 50 Teleservices Agencies ranking recognizes leadership in the outsourced teleservices and customer relationship management industries. Leading corporations use the Top 50 as a benchmark for choosing outsourced teleservices firms. To qualify for the Top 50 award, participants were required to respond to a detailed questionnaire describing the nature of their business and providing quantifiable information. Customer Inter@ction Solutions’ editors set stringent criteria; they along with independent third parties verify the results for accuracy and reliability. “It is a testament to the hard work by our talented staff, and to the support from our satisfied customers, that we continue to grow our business in this highly competitive industry, “said AnswerNet Network president Gary A. Pudles. “It is an honor to have this achievement recognized by this leading publication. This award will serve to make us strive even further towards excellence.” About The AnswerNet Network
The AnswerNet Network, www.answernet.com, is a leading contact center outsourcer and telemessaging firm. It is a major provider of inbound, outbound and ebound voice and text-based customer contact and fulfillment services. The AnswerNet Network handles order entry, telephone answering services, sales, lead qualification and other customer management functions from 54 contact centers and two fulfillment centers. It serves over 35,000 clients, and processes more than 60 million contacts annually. AnswerNet Network companies have been on Inc. Magazine's Annual Inc. 500 List of America's Fastest Growing Private Companies and Customer Inter@ction Solutions Magazine's Top 50 Teleservices Firms and have been awarded with the Association of TeleServices International’s Award of Excellence multiple times.
