The deal significantly enhances AnswerNet’s telemarketing, customer service and direct response capabilities. It also fully integrates S&D’s operations with AnswerNet’s to provide a seamless suite of services.
The S&D contact center, (now known as AnswerNet-Philadelphia) has 120 workstations, a predictive dialer and an IVR. It currently supports a wide range of applications. As examples, the center is experienced at selling high speed Internet, cable television and digital telephone services.
With AnswerNet-Philadelphia a part of the network, clients now have the option of having their large-scale outbound telemarketing and inbound CRM applications supplied at a single contact center. They can tap additional sites for overflow or disaster backup.
AnswerNet has 54 networked centers across the and . The company handles many programs at multiple locations.
AnswerNet has also appointed a new General Manager, Stephanie Mulreaney, to run the contact center. Stephanie joined S&D in late 2005 and had worked for ICT Group for three years prior to that.
“Integrating AnswerNet Philadelphia into The AnswerNet Network enables us to accelerate our growth by providing more capabilities and options for our customers,” said The AnswerNet Network President and CEO, Gary A. Pudles. “We can handle most any outsourced program, no matter their size and configuration, with the greatest flexibility of any provider in the industry.”
About The AnswerNet Network
The AnswerNet Network, www.answernet.com, is a leading contact center outsourcer and the world’s largest telemessaging firm. It is a major provider of inbound, outbound and eBound voice and text-based customer contact and fulfillment services. The AnswerNet Network handles order entry, telephone answering services, sales, lead qualification and other customer management functions from 54 contact centers and two fulfillment centers. It serves over 35,000 clients, and processes more than 60 million contacts annually. AnswerNet Network companies have been on Inc. Magazine's Annual Inc. 500 List of America's Fastest Growing Private Companies and Customer Inter@ction Solutions Magazine's Top 50 Teleservices Firms.