Arizona call center wins award for the thirteenth time

WILLOW GROVE, Pa. – AnswerNet, the world’s largest telemessaging firm and a full service provider of inbound, outbound and e-bound contact center services, proudly announces its Phoenix, Arizona location has received the Association of TeleServices International’s (ATSI) Award of Excellence for the thirteenth time in fourteen years.

The Award of Excellence was designed as a measure of quality control, recognizing call center companies and their locations for outstanding customer service and overall performance.

The judging process includes six months of intensive testing of call-handling skills such as courtesy, response time, accuracy and overall service to clients, the cornerstones of the call management industry. If a company scores 80 percent or better in all categories, they are presented with the coveted Award of Excellence.

“The AnswerNet Phoenix management and staff have made quality service delivery a habit,” says AnswerNet President and CEO Gary A. Pudles. “Their years of success reflect the strong focus that each member of the team has on our customers’ needs. We are all so proud of them this year and every year, and they are truly deserving of the Award of Excellence.”

About AnswerNet:
As the world’s largest telemessaging firm, AnswerNet (www.answernet.com) provides full service inbound, outbound and e-bound contact center and fulfillment solutions. AnswerNet operates over 50 contact centers within the continental United States and Canada, providing a vast range of systems to optimize order entry, telephone answering services, sales, lead qualifications, market research and other contact management solutions for a client base of over 35,000. Processing over 60 million contacts annually, AnswerNet has been recognized for a number of awards, including Inc. Magazine’s Annual “Inc. 500” List of Fastest Growing Private Companies and Customer Interaction Solutions magazine’s Top 50 Teleservices Firms.

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