Company’s Phoenix, AZ call center wins award for the twelfth time in thirteen years

WILLOW GROVE, Pa. – AnswerNet, the world’s largest telemessaging firm and a full service provider of inbound, outbound and e-bound contact center services, proudly announces its Phoenix, Arizona location has received the Association of TeleServices International’s (ATSI) Award of Excellence, ranking it as one of only five call centers to receive the award twelve times in the past thirteen years.

The Award of Excellence is an international quality assessment of call centers requiring a level of service that considers the caller first in every aspect of the call. Call centers are judged on customer service, response time and accuracy, measuring over 400 data points for each participant. Those acquiring a score of 80 percent or higher receive the Award of Excellence.

“The Phoenix center continues its success through dedication and hard work,” says AnswerNet President and CEO Gary A. Pudles. “Quality customer service is the key goal within our company, and the incredible service provided by the staff in Phoenix is a prime example of what AnswerNet, and the industry as a whole, strives to achieve.”

About AnswerNet:

As the world’s largest telemessaging firm, AnswerNet (www.answernet.com) provides full service inbound, outbound and e-bound contact center and fulfillment solutions. AnswerNet operates over 50 contact centers within the continental United States and Canada, providing a vast range of systems to optimize order entry, telephone answering services, sales, lead qualifications, market research and other contact management solutions for a client base of over 35,000. Processing over 60 million contacts annually, AnswerNet has been recognized for a number of awards, including Inc. Magazine’s Annual “Inc. 500” List of Fastest Growing Private Companies and Customer Inter@ction Solutions magazine’s Top 50 Teleservices Firms.

About ATSI:

The Association of TeleServices International (www.atsi.org) is an international trade association established in 1942 by and for entrepreneurs in the TeleServices business. ATSI members provide a wide variety of services to businesses, governmental agencies, local emergency respondents and the general public. Members operate in and are concerned with their local communities, while providing national and international connections and services. Truly entrepreneurial in their approach to issues, ATSI members offer innovative solutions to business problems and essential response services in disaster situations.

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