Industry leader expands its services through asset acquisition

Willow Grove, Pa. — The AnswerNet Network, the world’s largest telemessaging firm and a full service provider of inbound, outbound and e-bound outsourced contact center services across the and , proudly announces the addition of Contact America to its network of wholly owned and operated call centers.

The strategic acquisition of assets allows AnswerNet Network to provide more services to the insurance industry. Contact employs licensed insurance agents qualified to sell insurance products in a contact center environment, a unique and historically underserved niche in the industry.

The new AnswerNet Network sites in Victoria, Kansas and Bismarck, North Dakota will retain their current personnel and continue as industry leaders in insurance product telesales for mortgage, credit card and retail clients as well as various outbound services.

“Our goal with this acquisition is to increase our offerings in the insurance industry and to add to our outbound capacity generally,” says AnswerNet Network President and CEO Gary Pudles. “We have been providing lead generation, inbound claims handling and disaster response services to insurance companies for years, and now we can add selling insurance products by licensed agents.”

About The AnswerNet Network:

As the world’s largest telemessaging firm, the AnswerNet Network (www.answernet.com) provides full service inbound, outbound and e-bound contact center and fulfillment solutions. AnswerNet operates over 50 contact centers within the continental and , providing a vast range of systems to optimize order entry, telephone answering services, sales, lead qualifications, market research and other contact management solutions for a client base of over 35,000. Processing over 50 million contacts annually, AnswerNet has been recognized for a number of awards, including Inc. Magazine’s Annual “Inc. 500” List of Fastest Growing Private Companies and Customer Inter@ction Solutions Magazine’s Top 50 Teleservices Firms.

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